Buying a course here opens access to recorded lessons the moment the payment goes through. There is nothing to ship and nothing to send back — so this page says plainly when you can have your money back, and how to ask for it.
The site is run by Mahmoud Sharaf, teaching Programming and AI to Baccalaureate students in Egypt. Where this page says "we", that's who it means.
The short version
- Ask within 14 days of paying, and if you haven't finished more than a quarter of the lessons, you get all of it back.
- The money goes back the way it came — to the same card or wallet you paid from.
- Charged twice, or paid and never got access? You get your money back whatever the 14 days say.
- Free courses cost nothing, so there's nothing to refund.
- Everything here is in Egyptian pounds (EGP).
What you're buying
Two things are sold on this site: a single month of a course, and a term bundle covering several months for less than those months cost separately. Both give you access, inside your account, to recorded video lessons, quizzes, and materials you can download.
Access opens as soon as the payment succeeds. Nothing is posted to you and nothing is delivered physically.
When you get a full refund
You get everything back if both of these are true:
- you ask within 14 days of the day you paid, and
- you haven't finished more than a quarter of the lessons in what you bought.
We count the lessons you've completed, which the site records as you go. Opening a lesson to see what's inside is not the same as finishing it.
When we refund you anyway
These don't depend on the 14 days, or on how much you watched:
- You were charged twice for the same course or bundle. The duplicate goes back in full.
- The money left your account but access never opened, and we couldn't fix it.
- We cancelled a course, or it turned out to be substantially different from what its page described. Bought a term bundle and we didn't run one of its months? That month's share comes back.
When we can't refund
- More than 14 days have passed since you paid.
- You've finished more than a quarter of the lessons.
- The purchase has already been refunded once.
- You didn't pay for it — the course is free, or somebody gave you access. There's no payment to reverse.
- We closed your account for breaking the terms of service — sharing it, or copying and passing on the lessons. Then there's no refund, and access ends.
Part refunds
A bundle can be refunded in part. If you bought a term bundle and have used one of its months, we can return the value of the months you haven't started instead of refusing outright. We'll tell you the exact amount before we send it.
How to ask
Write to us with the mobile number you registered with, what you bought, roughly when you paid, and why you'd like the money back:
- Email: [email protected]
- Phone, WhatsApp or Telegram: +20 155 829 8481
- Or use the contact form
We'll confirm we've got it, and give you a decision within 5 working days. If the answer is no, we'll tell you which line above it fell on.
How the money comes back
To the same card, wallet or account you paid from. We can't send it somewhere else, to somebody else, or hand it over in cash.
It's our payment provider that returns it, not us directly, so how fast it lands is down to your bank: usually 7 to 14 working days for a card, often quicker for a wallet. If it still hasn't appeared after that, tell us and we'll chase it.
We return what you paid, in Egyptian pounds. If your own bank charged you a transfer or currency-conversion fee on the way in, that fee is theirs and we can't return it.
What happens to your access
When a refund is processed, access to the course or bundle it paid for ends. Your account stays open, and so does everything else you've bought or enrolled in.
If you paid another way
Paid in person at one of the teaching centers, or by transfer against a receipt, or with a code you bought from a partner? Then the money never came through the site's payment provider, and it can't go back through it. Write to us anyway — we'll sort it out with whoever took the payment, on the same terms: 14 days, and no more than a quarter of the lessons finished.
Changes to this page
If we change any of this, we'll update the page and the date at the top. What applies to a purchase is what this page said on the day you paid.
Talk to us
- Email: [email protected]
- Phone or WhatsApp: +20 155 829 8481
- Or use the contact form
We aim to reply within a few days.